Frequently Asked Questions
Most frequent questions and answers
đ Ordering & Products
What is the difference between your High, Medium, and Low compression fabrics?
Our three-tier compression system is engineered to support specific activity intensities:
| Compression Level | Feel & Fit | Best For |
| High Compression | Maximum muscle support, firm hold, and structure | High-intensity interval training (HIIT), heavy lifting, and competitive workouts |
| Medium Compression | Balanced « second-skin » fit with flexible support | Daily gym sessions, running, and moderate training |
| Low Compression | Ultra-soft, unrestricted movement and comfort | Yoga, mobility work, active recovery, and all-day wear |
How do I choose the right size?
We recommend referencing the Size Guide on each product page. Our activewear is engineered for a precision athletic fit, so choosing your standard size is usually best. If you fall between sizes:
For a firmer, sculpted performance fit: Choose the smaller size.
For a relaxed, everyday comfort fit: Choose the larger size.
Are your fabrics safe for skin and daily wear?
Yes. We prioritize non-toxic materials and dermatological safety. All Kiinen fabrics are lab-tested, skin-safe, and free from harmful chemical residues. They are crafted from premium technical blends designed to be highly breathable, moisture-wicking, and resilient.
đ Shipping & Delivery
Where does Kiinen ship?
We currently deliver across all regions of Tunisia.
â±ïž Delivery Timeframes: Orders are processed within 24 hours and typically arrive at your doorstep within 2 to 4 business days.
How can I track my order?
As soon as your package is dispatched, you will receive a confirmation on email and containing your delivery details and tracking code so you can follow your order in real time.
đ Returns & Exchanges
What is your return and exchange policy?
We want you to be completely satisfied with your Kiinen gear. You may return or exchange any unworn, unwashed items in their original condition with all tags attached within 10 days of delivery.
What if I receive a defective or incorrect item?
We stand strictly behind the quality of our garment engineering. If your item arrives with a defect or you receive the wrong product, please contact our support team immediately. We will arrange a free exchange or provide a full refund, covering all associated shipping costs.
Who pays for return shipping on standard exchanges?
For standard exchanges or returns due to size adjustments or change of mind, the return shipping fee is the responsibility of the customer. We recommend using a trackable shipping service to ensure safe arrival at our facility.