Kiinen Returns & Exchanges Policy

At Kiinen, we are committed to quality, performance, and your complete satisfaction. Because we stand by the precision of our engineering, we want you to feel fully confident in every purchase.

1. Our Commitment

If you are not entirely satisfied with your Kiinen activewear, we are here to support you:

• Faulty or Non-Conforming Items: If an item is defective, damaged, or does not match its description, you are entitled to a repair, replacement, or refund in accordance with Tunisian consumer protection laws.

• Right of Withdrawal (Change of Mind): For all online purchases, you have the right to withdraw from your order within 10 days of receiving your items without needing to provide a reason.

2. Eligibility Requirements

To qualify for a return, replacement, or refund, all items must meet the following criteria:

• Condition: Items must be unworn, unwashed, and in the exact condition received.

• Tags & Packaging: Original tags, branding, and labels must remain attached and intact.

• Hygiene Standards: Due to the close-fitting nature of athletic performance wear, garments must be strictly free of stains, deodorant marks, perfume or body odors, and any visible signs of wear. (Items failing to meet these hygiene standards will be rejected and returned at the customer’s expense.)

3. How to Initiate a Return or Exchange

1. Submit a Request: Contact our support team at [contact@kiinen.com] with your Order Number and the details of your request.

2. Receive Authorization: Once approved, our team will provide you with authorization and detailed instructions on how to send the package back to our facility.

3. Ship Your Package: Customers are responsible for return shipping costs for non-defective items or exchanges. We recommend using a trackable courier service to ensure safe arrival.

4. Refunds & Exchanges

• Exchanges: If you require a different size, fit, or compression level (High, Medium, or Low), we will process your exchange upon receipt and inspection, subject to stock availability.

• Refunds: Once your item is received and inspected at our facility, we will notify you of the approval status. Upon approval, your refund will be processed back to your original payment method within 10 business days.